Reporting Plumbing Issues or Water Leaks at Community Libraries

If you encounter plumbing problems or water leaks at any of the community libraries within our regional system, it is crucial to report them immediately to ensure the safety and comfort of both employees and patrons. This guide explains the steps to take to report such facilities issues promptly through the Sandbox 2025DEC support channels.

How to Report a Plumbing Issue or Water Leak

When you notice a plumbing issue or water leak at any community library location, please use one of the following methods to notify the Facilities helpdesk:

• Submit a ticket via the internal Facilities support portal, providing detailed information about the issue.
• Call the Facilities support phone number directly for urgent matters requiring immediate assistance.

Information to Include in Your Report

To help our Facilities team respond quickly and effectively, please include the following details when reporting:

• The specific name or address of the community library where the issue is located.
• A clear description of the plumbing problem or water leak, including the area affected.
• Any immediate safety concerns such as flooding, electrical hazards, or slip risks.

What Happens After You Report

Once your report is received, the Facilities team will prioritize the repair based on severity to prevent further damage and maintain a safe environment for all employees and visitors. You may be contacted for additional information if needed.

Additional Support

If you have any questions or need further assistance regarding facilities issues, please contact the Facilities helpdesk directly. Efficient reporting helps us serve you better and ensures that our libraries remain safe and welcoming spaces for our communities.